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How b9com Handles Your Personal Information

Your account with b9com involves real money moving through JazzCash, Easypaisa, and Raast — so how we collect, store, and use your personal data is something you deserve to understand clearly.

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b9com How b9com Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of what we hold, or need to report a concern, our support team is available through the channels below. For data-specific requests, email is the most direct route — include your registered account details so we can locate your record quickly.

Email Support Send your data request or privacy concern to our support address. Include your account username so we can pull your record and respond without delay.
Live Chat Open the chat widget inside your account dashboard to speak with a support agent directly. Available during standard service hours for account-related queries.
Account Dashboard Log in and navigate to Account Settings to review the personal details we hold on file. You can update contact information and payment preferences from there.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency around your data are not optional extras — they are part of how the account relationship works. Here is what we do in practice to keep your information safe and give you control over it.

Encryption in Transit and at Rest

All data exchanged between your device and our servers is encrypted via SSL. Payment details linked to JazzCash, Easypaisa, or Raast are never stored in plain text on our systems.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention and Deletion

Active account data is retained while your account is open. Once you close your account, non-mandatory data is deleted on a scheduled cycle in line with applicable legal requirements.

Requesting Changes or Access

To request a copy of your data, correct inaccurate details, or ask for deletion, contact support via email with your account username. We aim to respond within a reasonable timeframe.

Privacy Policy Questions Answered

These are the questions we hear most often about how personal data works on b9com. If your question is not here, reach out through the support channels above.

We collect your name, contact details, and payment method information — such as your JazzCash or Easypaisa account details — along with device and session data generated during your visits.

Payment data is shared only with the processors needed to complete your transaction — for example, the JazzCash or Raast network. It is not sold or shared for marketing purposes.

Non-mandatory data is deleted on a rolling schedule after account closure. We retain only what applicable law requires us to keep, and no longer than that period.

Yes. Email our support team with your registered account username and request a data copy. We will locate your record and respond within a reasonable timeframe.

Log in, go to Account Settings, and edit your contact or payment details directly. For changes that require identity verification, contact support via live chat or email.

We use session and analytics cookies. Session cookies are necessary for login to work. Analytics cookies can be managed or disabled through your browser's cookie settings at any time.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.