Reference

Our Terms, Your Rights, and How We Operate

These legal pages set out the conditions under which b9com operates and how your account, data, and transactions are handled. Availability of our platform depends on local law and is accessible only where your region permits it.

Account ConditionsPrivacy PolicyCookie PolicyJurisdiction NoticeData Rights

Explore the Lobby Read FAQ

What Our Legal Terms Actually Cover

b9com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms of use govern the contract between you and b9com from the moment you open an account. They cover how your personal data is collected when you verify your identity, how transaction records from JazzCash, Easypaisa, and Raast payments are stored, and how disputes are

1
handled if something goes wrong. We retain account and payment records for as long as required by applicable legal or regulatory obligations in your region. Your data is never sold to third parties. Where you deposit via JazzCash or Easypaisa, the transaction reference number becomes part
2
of your account history and can be used to trace any payment query. Raast transfers are logged against your registered bank detail. These records are accessible to you through the account section at any time. If you believe any record is inaccurate, you have the right
3
to request a correction by contacting our support team directly. Access to the platform and all associated terms is subject to local law in Pakistan and eligible regions only.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about our terms, need to request data access, or want to raise a dispute related to your account or a transaction, our support team handles these queries directly. We do not route legal or privacy requests through automated bots — a real support agent reviews them.

Live Chat Open the chat widget inside your account dashboard for real-time support on legal queries, data requests, or account condition questions.

Email Support Send detailed legal or privacy requests by email. Our team reviews account data queries, correction requests, and formal disputes within the account portal.

Account Help Centre Your account section holds your transaction history — JazzCash, Easypaisa, and Raast records included — and links directly to the policy documents that apply to your account.

ACCOUNT INTEGRITY

How We Protect Your Account and Data

Data security and account integrity are not afterthoughts. Every account interaction — from your first JazzCash deposit to any withdrawal request — is handled under strict data handling rules. Here is how we approach the four key areas your account depends on.

Data Handling

Your personal information is collected only for account verification and transaction processing. We do not share it with unrelated third parties or use it for anything outside your account operation.

Cookie Policy

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings through your browser, though some features may not function without session cookies enabled.

Account Security

Each login is protected by OTP verification sent to your registered mobile number. Any change to your account details — including linked wallet or bank — triggers a fresh verification step before it takes effect.

Data Retention and Requests

Records are held for as long as legally required. If you want to view, correct or request removal of your data, contact support with your account ID and the specific request in writing.

Common Questions About Our Legal Terms

These are the questions we see most from account holders in Pakistan about their rights, data, and the conditions that apply to their accounts.

The full terms are linked in the footer on every page. You can also find them inside your account section under Policy Documents, where the version current at your registration date is stored.

Each JazzCash and Easypaisa transaction is logged with its reference number against your account record. That data is held securely and is accessible to you through your account transaction history at any time.

Yes. Contact our support team via live chat or email with your account ID and a written data access request. We will compile and share the relevant records as permitted under applicable law.

Closing your account does not immediately erase all records. Transaction data including Raast and Easypaisa payment logs is retained for the period required by applicable legal obligations before being deleted.

We do not sell your personal data. We share information only where required to process your transactions — for example, passing your Raast bank reference to complete a withdrawal — or where law requires disclosure.

Access depends on local law and is available only where regulations in your region permit it. You are responsible for checking whether accessing the platform is lawful in your specific location.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us AccountRegister

Our Terms, Your Rights, and How We Operate

How to Reach Us About Legal Matters

How We Protect Your Account and Data

Data Handling

Cookie Policy

Account Security

Data Retention and Requests

Common Questions About Our Legal Terms

01 Where can I read the full terms and conditions for my account?

02 How is my JazzCash or Easypaisa payment data stored?

03 Can I request a copy of all the data b9com holds on me?

04 What happens to my account data if I close my account?

05 Does b9com share my information with other companies?

06 Is the platform available in all regions of Pakistan?

Legal

Related pages

Related pages